Rentals conditions in Germany

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  1. The deductible amount for the partly and fully comprehensive insurance is € 1500.- per damage.
  2. Please note that a vehicle group can have different vehicle models. Only a group can be reserved, not a certain vehicle model within a group.
  3. The minimum age of Tenant and the drivers shall be 25 years of age and must have been in possession of the driving licence for at least three years.
  4. A special authorization is needed if clients wish to travel to certain states. This authorization has to be signed in the station when they pick-up the vehicle.
  5. The entry to the following countries and territories is allowed only with authorization: Albania, Bosnia-Herzegowina, Canary Islands, Croatia, Czech Republic, Cyprus, Estonia, Greece, Hungary, Iceland, Latvia, Lithuania, Malta, Macedonia, Montenegro, Poland, Serbia, Slovakia, Slovenia
  6. The entry to the following countries and territories is not allowed: All Eastern and Non-European countries not listed above like Belarus, Bulgaria, Iran, Iraq, Israel, Morocco, Moldavia, Russia, Romania, Syria, Tunissia, Turkey, Ukraine.
    For countries not listed here, please ask.
  7. Please note that it can be more difficult to get help in case of an accident or technical problems when clients travel to Eastern European or Non-European countries.
  8. The opening hours of DRM Head Office are as follows:
    From January to March and from October to December: Monday to Friday from 09.00 to 17.00 hrs.
    From April to September: Monday to Friday from 08.00 to 18.00 hrs.
    From April to September: Saturday from 09.00 to 11.00 (only on request, 75.00€ extra fee)
  9. The pick-up and drop-off times in our depots are as follows:
    From January to March and from October to December:
    Pick-up: Monday to Friday from 15.00 to 16.00 hrs.
    Drop-off: Monday to Friday from 10.00 to 11.00 hrs.
    From April to September:
    Pick-up: Monday to Friday from 15.00 to 17.00 hrs.
    Drop-off: Monday to Friday from 09.00 to 10.00 hrs.
    Saturday: pick-up and drop-off at 10.00 hrs.
    Pick-ups and drop-offs outside regular times can be scheduled in advanced with an extra charge.
    If clients wish to pick-up in the morning or drop-off in the afternoon, we have to charge one extra day.
    The detailed explanation and demonstration on the use of the vehicle will take about 1 hour and is only possible in German or English.
  10. The security deposit of € 1.500 can be paid with credit card (VISA o MASTERCARD no AMEX, no Diners accepted) when client picks up the vehicle or transferred one week prior to pick-up. This deposit will be refunded to the credit card account by the head office if vehicle return in good conditions. This process can take 10-14 labour days for organizational reasons.
  11. Vehicles must be returned the day and time specified on the rental contract, with full fuel tank, in the same clean conditions (interior and WC) as received.
  12. Please note that Austria has a special highway toll fee for vehicles over 3.5tons («go-box»). Detailed information will be provided to customers prior to pick-up.
  13. Payment 100% latest 30 days prior to the pick-up, otherwise the reservation expires automatically and the vehicle will be released for other reservations.
  14. Cancellation fees:
    Until 50 days before pick-up: 10% of the total amount.
    From 49 to 15 days before pick-up: 50% of the total amount.
    From 14 to 1 day prior to pick-up on: 80% of the total amount.
    From the day of pick-up on: 95% of the total amount.
  15. Long time discounts:
    From 35 rental days on 5% of daily rates
    From 60 rental days on 8% of daily rates
    From 120 rental days on 10% of daily rates
  16. At time of signing the contract you will also sign the » check-out list » with the rental company on which any damage or comment about the vehicle should be indicated on keeping a copy with you. – it is important to check the interior and exterior of the vehicle to avoid that at time of drop-off you could be responsible for any damage not caused by you.
  17. Vehicles are not allowed to travel out of the European Union plus Switzerland and Norway as insurance companies do not offer coverage out of that territory.